Delete your EverPet account
You can ask us to delete your EverPet account and everything stored in it. There are two ways to do it, and both end in the same place.
If you can still sign in
Open the EverPet app and go to Settings → Delete account. That is the quickest route, and it works straight away.
If you cannot sign in
Enter the email address of the account. If an account exists for it, we will send a confirmation link to that address — deletion only starts once you open the link and confirm. The link is valid for one hour and can be used once.
What is deleted
- Your pets, their medical history, documents and photos
- Reminders, timeline entries and litters
- Your breeder profile, buyers and transfer packs
- Your subscription entitlements inside the app
- Your account itself, and every signed-in session
What is kept, and why
Financial records and the audit log are retained for the period the law requires, with your identity removed from them so they no longer point to you. A subscription bought from Apple or Google is billed by them, not by us — cancel it in the App Store or Google Play, or it will keep renewing.
You have 30 days to change your mind
Confirming closes your account and signs you out everywhere, but nothing is erased for 30 days. Sign in again at any point within those 30 days and the deletion is cancelled with all of your data intact. After that, it is gone for good and cannot be restored.
Questions about a deletion, or a request on behalf of someone else? Write to everpet.info@gmail.com.