Straight answers, including the awkward ones.

They're processed under a no-training commitment with a limited 30-day retention window. We phrase it that way because it's the accurate claim — not "zero retention."

The document stays fully usable in your vault, and the credit charge is refunded automatically. You'll see the refund line in the credits ledger.

Yes. Each suggestion has its own toggle, there's one explicit commit, and afterwards you get an itemized receipt you can return to. Skipped suggestions stay recoverable.

Every language the app speaks — English, Ukrainian, German, Spanish, French and Italian — with pet names and drug names preserved as written. We don't claim any others.

Candidly: the ledger shows your balance, full history and next refill date, but there's no low-balance warning, and there's no way to buy extra credits. If you run out, a plan upgrade is the only path until the next monthly grant.

Free, $2.99, $5.99 and $12.99 a month, with yearly options. Purchases happen inside the app through the App Store or Google Play — the site shows plans only, and the store price at purchase is what applies.

Free covers one pet with 700 MB of storage and no monthly AI credits — plus a one-time 10-credit bonus on email verification. Paid tiers add pets, storage, monthly credits and family members.

Yes — a free, complete, self-serve ZIP export on every plan: original documents, structured data and a manifest. Paid tiers add a summary PDF on top of the same archive.

No. Items over the new tier's limits are soft-locked, not deleted, and they fully restore when you upgrade again.

Partly, by design. Your pet's passport opens offline on every plan; on Starter and above, insurance and any document you pin are kept on your device too. Adding or editing records needs a connection.

Yes, per pet and per category (medical, documents, reminders, timeline), as Viewer or Editor. Family members are available on Pro (3) and Breeder (3) — Free and Starter include none.

Both iPhone and Android. There is no consumer web app, no web login and no web dashboard — this site is a marketing site.

Yes. Deletion runs a grace period with the purge date shown up front, then a hard purge including physical file deletion, with retry logic so it completes.

Neither. One account switches between Owner and Breeder toolsets in one tap. Breeder Mode requires an active Breeder plan or trial.

No. The trial grants 0 AI credits. It requires a card upfront and converts to a paid plan automatically unless you cancel — it isn't a way to try the AI parsing.

Yes. Each adult dog in your kennel can have a public producer card: photo, titles and show results, and the health tests you mark as public — results shown exactly as on the certificate, never graded by the app. Turn a dog on from Profile → Kennel → Kennel profile → Our dogs → Manage, or from the dog's own profile, and it appears on your kennel page and as a parent on your litter pages. If the sire or dam belongs to someone else, the owner issues a one-time code from their dog's profile; you link it to the litter and the dog shows up with the owner's photo and public titles. The owner sees your litter in their Matings list and can end the link at any time — the name and titles stay as text, the photo and live records stop showing. Puppies listed for sale never get a producer card.

A guided wizard assembles a transfer pack — record, litter snapshot, documents, with include-toggles — and the buyer previews and actively claims it in the app while signed in. The buyer must already have the app; there is no email-link path.

No. It's a business-card page: identity, description, contact. It carries zero inventory by design, buyers can't browse or discover kennels through it, and prices on a litter share page stay off unless you turn them on.

Yes. Once a badge is approved by our team it shows on your public kennel page and next to the kennel name on every public litter page.