Your pet's data, handled like it matters.

Documents processed by the AI provider are covered by a no-training commitment with a limited 30-day retention window.

We state it that way deliberately — "zero data retention" would be the easier sentence and it would not be true. There is a retention window, it is bounded at 30 days and your documents are not used to train models. Parsing is also never automatic: a document sits in your vault untouched by the AI until you choose to spend credits on it.

A server-side guardrail checks every AI response — in every language the app speaks — so the AI never diagnoses and never gives medical advice.

This is infrastructure, not a prompt instruction we hope holds. The AI's job stops at what a document says: the drug, the dose, the dates, the value printed on a lab sheet. What that value means for your pet is your vet's judgement and the product is built so the AI cannot step into it.

A free, complete, self-serve ZIP export on every plan — original documents, structured data and a manifest. Free users export the same complete archive paid users do. Paid tiers add one artifact on top: a summary PDF. Nothing about leaving is gated.

Account deletion runs a grace period, then a hard purge — including physical file deletion, with retry logic so it actually completes.

You're told the purge date before you confirm and the grace period exists so a change of mind is possible. After it, the files are gone from storage — not flagged, not archived.